Privacy Policy

Last updated: 19 November 2025

This Privacy Policy explains how Globalio LLC ("DirectChimp", "we", "us" or "our") collects, uses, shares and protects your personal data when you use the DirectChimp website, application and services (together, the "Service").

By submitting an inquiry, creating an account, placing an order or otherwise using our Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, you should not use our Service.

1. Data Controller

The controller responsible for the processing of your personal data in connection with the DirectChimp Service is:

Globalio LLC
4 Peddlers Row
Newark, DE, 19702
United States of America
Email: info@directchimp.com

2. Scope of this Privacy Policy

This Privacy Policy applies to personal data we process when:

• you visit our website or use our application;
• you submit an inquiry regarding products or suppliers;
• you communicate with us via email, chat or ticket system;
• you accept an offer and pay for an order handled through DirectChimp; or
• you act as a representative of a business customer or supplier.

This Privacy Policy does not apply to the independent processing activities of third parties such as Suppliers, carriers, payment providers or other service providers. Their processing is governed by their own privacy policies.

3. Categories of Personal Data

We may process the following categories of personal data, depending on how you use our Service:

• Identification and contact data: name, surname, company name, job title/role, billing and shipping address, email address, phone number.
• Account data: login details, language settings, communication preferences, ticket history.
• Order and transaction data: inquiries, offers, accepted orders, value and currency of orders, products requested, delivery details, Supplier details associated with your order.
• Payment-related data: payment status, payment method, transaction identifiers, but generally not full payment card details (these are typically processed by third-party payment providers).
• Compliance and verification data: information necessary to perform basic due diligence checks where required (for example, confirmation that you are not subject to sanctions or that the requested products are not prohibited).
• Technical and usage data: IP address, browser type and version, operating system, device identifiers, access times, pages viewed, referral URLs and interactions with our website and application.
• Communication data: messages you send us (emails, chat, ticket communications), feedback, complaints and other information you provide voluntarily.

4. Purposes and Legal Bases for Processing

We process personal data only to the extent necessary and for specific, legitimate purposes. Where applicable (for example, for users in the European Economic Area), we rely on a valid legal basis for processing, such as performance of a contract, compliance with legal obligations, our legitimate interests, or your consent.

4.1. Providing the Service and Fulfilling Contracts

We process your personal data to:

• receive and handle your inquiries about products and suppliers;
• prepare offers and negotiate terms with Suppliers on your behalf;
• manage orders, payments and communication related to your transactions;
• forward necessary information to Suppliers and carriers to fulfil your order; and
• provide customer support and handle your requests.

Legal basis (where applicable): performance of a contract or steps taken at your request prior to entering into a contract; our legitimate interest in providing and improving the Service.

4.2. Payments and Invoicing

We process payment-related data to:

• process your payments for orders handled through DirectChimp;
• reconcile incoming payments with orders and offers;
• issue invoices and maintain accounting records.

Legal basis: performance of a contract; compliance with legal obligations in the area of accounting and tax law.

4.3. Compliance, Risk Management and Prevention of Abuse

We may process your data to perform basic checks to prevent:

• fraudulent behavior, abuse of our Service or non-payment;
• transactions involving prohibited products or countries subject to sanctions;
• violations of our Terms & Conditions or applicable law.

Legal basis: our legitimate interest in protecting our business and complying with legal or regulatory requirements.

4.4. Communication, Support and Marketing

We use your contact details to communicate with you regarding:

• your inquiries, offers, orders and support tickets;
• changes to our Terms & Conditions or this Privacy Policy;
• important information regarding our Service; and
• with your consent or where permitted by law, to send you marketing communications about our services and related opportunities.

Legal basis: performance of a contract; our legitimate interest in keeping you informed; your consent in the case of certain types of marketing (where required by law). You can opt out of marketing emails at any time by using the unsubscribe link or contacting us.

4.5. Analytics and Service Improvement

We may use technical and usage data to analyze how our Service is used, improve functionalities, optimize user experience and develop new features.

Legal basis: our legitimate interest in operating, improving and developing our Service. Where cookies or similar technologies are used, we rely on your consent where required by law (see our separate Cookie Policy).

5. Cookies and Similar Technologies

We may use cookies and similar technologies on our website and in our application to enable basic functionality, remember your preferences, analyze traffic and, where applicable, support marketing activities.

Details on the types of cookies used, their purposes and the options for managing your preferences are provided in our separate Cookie Policy.

6. Sharing of Personal Data with Third Parties

We may share your personal data with the following categories of recipients, only to the extent necessary for the purposes described above:

• Suppliers and carriers: We share your contact and delivery details and relevant order information with Suppliers and carriers so that they can manufacture, ship and deliver the goods you ordered.
• Payment service providers: Third-party payment providers that process your payments on our behalf.
• IT and infrastructure providers: Hosting providers, email and communication tools, ticketing systems, analytics tools and other technical service providers that help us operate our Service.
• Professional advisors: Lawyers, accountants, auditors or consultants where reasonably necessary for the protection of our rights and compliance with legal obligations.
• Authorities: Public authorities, regulators, law enforcement or courts where required by law or necessary to protect our rights, property or safety, or the rights of others.

We do not sell your personal data to third parties for their independent marketing purposes.

7. International Data Transfers

As we operate globally and cooperate with Suppliers and service providers located in different countries, your personal data may be transferred to and processed in countries outside your country of residence, including countries that may not provide the same level of data protection as your jurisdiction.

Where required by applicable law (for example, for transfers from the European Economic Area), we implement appropriate safeguards such as standard contractual clauses or equivalent mechanisms to ensure an adequate level of protection for your data.

8. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including:

• for the duration of our business relationship and any ongoing inquiries or orders;
• for the period required by applicable laws (for example, accounting and tax retention periods);
• for the period necessary to resolve disputes and enforce our legal rights and agreements.

After the relevant retention periods expire, we will delete or anonymize your personal data in accordance with our data retention procedures.

9. Data Security

We implement appropriate technical and organizational measures designed to protect your personal data against unauthorized access, loss, misuse, alteration or destruction. These measures may include access controls, encryption, secure hosting and internal policies.

However, no system or transmission over the internet can be guaranteed to be completely secure. You are responsible for keeping your login credentials confidential and notifying us promptly if you suspect unauthorized use of your account.

10. Your Rights

Depending on your country of residence and applicable law (for example, the GDPR in the European Economic Area), you may have some or all of the following rights regarding your personal data:

• right to access your personal data and obtain a copy;
• right to request correction of inaccurate or incomplete data;
• right to request deletion of your personal data in certain circumstances ("right to be forgotten");
• right to request restriction of processing in certain situations;
• right to object to processing based on our legitimate interests, including profiling;
• right to data portability, where applicable, for data you have provided to us;
• where we rely on your consent, the right to withdraw that consent at any time (without affecting the lawfulness of processing based on consent before its withdrawal);
• the right to lodge a complaint with a competent data protection authority if you believe that your rights have been violated.

To exercise your rights, please contact us at info@directchimp.com. We may need to verify your identity before responding to your request.

11. Children's Privacy

Our Service is intended for business and professional users and is not directed to children under the age of 18. We do not knowingly collect personal data from children under 18. If you believe that a child has provided us with personal data, please contact us and we will take appropriate steps to delete such data.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the Service. The updated version will be published on our website and will indicate the date of the last update.

We encourage you to review this Privacy Policy periodically. Your continued use of the Service after the updated Privacy Policy becomes effective constitutes your acceptance of the changes.

13. Contact

If you have any questions or requests regarding this Privacy Policy or the processing of your personal data, you can contact us at:

Email: info@directchimp.com

Globalio LLC, 4 Peddlers Row, Newark, DE, 19702, United States of America